Refund & Cancellation Policy

1. Advance Payments

A minimum 50% advance is required before any project work begins. This advance is strictly non-refundable once paid, as it reserves our time, planning and resources for your project, regardless of whether the project is later cancelled by you.

2. Milestone / Progress Payments

For larger projects billed in milestones, each milestone payment becomes non-refundable as soon as the corresponding stage of work is delivered to you for review, whether or not you choose to proceed further.

3. Cancellation by the Client

• You may request cancellation at any time by writing to us on WhatsApp or email.
• Any amount already paid for work completed (including the advance) is non-refundable.
• Any outstanding amount for work already completed up to the point of cancellation becomes immediately payable.
• Delays or non-response from the Client for more than 60 days may be treated by us as an implied cancellation, with the same non-refund terms applying.

4. Cancellation or Refusal by Us

We reserve the right to decline, pause or terminate a project at our discretion (for example, due to unclear requirements, abusive conduct, non-payment, or unlawful content). If we terminate a project before commencing any work on it, we will refund the advance in full. If termination occurs after work has begun, we will refund only the unutilised portion of the advance, based on our reasonable assessment of work already completed — no other compensation is payable.

5. No Refunds After Delivery

Once a website, CRM setup, or other deliverable has been delivered, deployed, or handed over (including source files, admin access, or a live link), no refund is available for that deliverable. Post-delivery issues are addressed under the warranty described in our Terms of Service, Section 8, not through a refund.

6. Change of Mind / Requirement Changes

Refunds are not provided for change of mind, change in business plans, or if the Client's own requirements change after work has started. Additional requirements are handled as change requests, billed separately, as described in our Terms of Service.

7. Third-Party & Recurring Charges

Amounts paid to third parties on your behalf — domain registration, hosting/VPS, SSL, payment-gateway fees, or similar recurring charges — are governed by that third party's own refund policy and are not refundable by us once processed.

8. How Refunds (Where Applicable) Are Processed

Where a refund is due under Section 4 above, it will be processed to the original payment method within 7–10 business days of the refund being approved, subject to standard banking/payment-gateway timelines outside our control.

9. Governing Law & Jurisdiction

This policy is governed by the laws of India and forms part of our Terms of Service. Any dispute is subject to the dispute-resolution and exclusive jurisdiction provisions in those Terms — arbitration seated at Haldwani, with the courts of Nainital District, Uttarakhand retaining exclusive jurisdiction over matters not covered by arbitration.

Questions about a refund or cancellation? Contact us on WhatsApp (+91 94082 22151) or kumaonwebservices@gmail.com.